Change WD Passport drive letter #3. Part 2. However, for those drives that do need an AC power source, not connecting the adapter may cause the drive not to spin up properly, or Windows may fail to detect the drive and assign a drive letter in File Explorer. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including I saved all my important files on it. I downloaded a free tool called “MiniTool Power Data Recovery” www.powerdatarecovery.com. Here is my shot in the dark. How to Fix External Hard Disk Detected But Not Opening? Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. Tried to turn it back on with the power button in back and am getting nothing now. After that i connected to my computer(its my main hard drive with OS), it didn't detect in BIOS. There is no blue power light. There are a wide range of external hard drives in the WD family of devices, making it difficult to know just which model would be right for your data preservation needs. Sounds like the power supply has failed. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Hard drive is not powering up when it is plugged in. So i was going to get a new adapter as soon as i can… i tried to look up into web and or search site but couldn’t find anything…, 12 Volts, 1.5 Amps,18 Watts Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. Hello, Seagate external hard drive is always used to back up important data or transfer data between computers. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Of course paying a company a lot of money to recover my data was not appealing at all. It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. The drive is probably good. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." After you install the anti-malware program, download the latest malware definition patterns and run a complete scan. I've saved quite a lot of important files inside the drive. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. And PC Inspector, etc or abuse. I can’t afford to keep replacing my drives not to mention the loss of data. I noticed one day the light wasn’t on. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. I don’t know whether my answer is still useful for you now. Hope my words can give anyone there useful clues. Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. It’s almost as though there is an issue with the data port. After 2 or 3 minutes, it stops running. Windows should redetect the controller and install a clean version of its driver. This is the second WD external drive that stopped powering up. Suddenly it did not power up. When the hard drive won't power up, the computer won't turn on. Acronis True Image for Western Digital. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my … My MacBook Pro won’t recognize the device. Thank you. So, I did a little searching online for possible issues with My Books. Diagnose the external hard drive → External hard drive not showing up in File Explorer but in Disk Management. no mains lead, just plug straight into a USB 3.0 port). Mine worked fine for a few years. Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). If you’re using a drive with an external power source, such as the Western Digital My Book, try different outlets. External hard drives back up your most important files, but what happens when they malfunction? If we were to pick one, Disk Drill seems to be the most well-rounded, offering plenty of customizations and power in an easy-to-use interface. I am having a WD 500 GB desktop internal hard drive. What are some possible reasons and how can I fix it? My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. Step 3. I tried accessing My Book from my PC, no luck. All you may need is a new external enclosure. All you may need is a new external enclosure. Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. I get power to the device (checked with a meter). I've tried switching out USB cords, but still nothing happens. I need to retrieve the files on that drive. Since then the light on the drive has not been on, it is not powering up, and it obviously is not showing up on my laptop. Try a different USB-C adapter to connect the WD hard drive if your Mac only has the Thunderbolt 3 port. One last thing, It took about 6 hours to scan my drive. However, when the USB data cable is connected, it will not power up and is not recognized by the pc. I sent them an email about it, without a warranty, and I got a reply from the “Level 2” support to make an appointment on phone. I did how ever find a solution to recovering my data, now I have read that WD encrypts the data on there drives, which is why the drive/ partition showed up but could not read the data. I am not able to read my data in the disk. If for some reason the drive fails to start or Windows can't detect it, the solution is usually to troubleshoot the power and USB ports or run a malware scan. A hard drive, be it internal or external, may fail to spin up due to several reasons, generally a mechanical or electrical failure. My WD External Hard Drive is having a power issue. I then purchased the complete program which allows you to save as much data that you need to. I need to buy a new unit very soon, probably something with 3-4 TB capacity. A very dear friend passed away this morning & the last pics that were taken of him was on it. A way to tell if you have driver problems with one or more USB controllers is to check in Device Manager. The driver should automatically load Check for the USB drive in Windows Explorer Note Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. If Windows doesn't detect the drive -- or if the lights don't come on after connecting the USB cable to the computer -- plug the device into one of the ports on the back of the PC. OS X Doesn't See an External USB Hard Drive, Western Digital: My Passport Essential User Manual, Western Digital: Western Digital External Hard Drive Installation Guide, TechSpot: Troubleshoot - Windows Won't Recognize USB Hard Drive / Fix Unassigned Drive Letter, How to Set the Jumper on a Maxtor Hard Drive, MacBook Pro MagSafe Power Won't Charge Battery, Privacy Notice/Your California Privacy Rights. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. Power Adapters for WD Products I unplugged it and plugged it back in and noticed the light flicker, but it would not stay on. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. Why Can't My Computer See All but One of My Three ... Why Can't My Computer See All but One of My Three Terabyte Hard Drives? I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. In this case, people tend to face various unpleasant situations. Sense I am out of warranty anyhow I took the drive out of the case and attached it to my PC, as you would any hard drive. How can I make an old 2.5" laptop IDE hard drive spin up with out a computer? Probably a pretty good idea to try & salvage the drive. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. I googled this situation and all I could find to try was to format the drive, which I did. I don't know what reasons have made the drive not responding, and neither I know any solutions. My WD Elements 2TB External hard drive is not working. Not all Western Digital external hard drives require AC adapters. It has never been dropped or subject to any accident I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. Next, move on to your cable and USB port. External Hard Drive Not Showing Up in Disk Management. So, it's essential to make it works fine all the time. Hey, my 1TB Seagate Free Agent USB Ext. All rights reserved. You should try to connect the hard drive via another USB port or on another computer. If the anti-malware program finds and removes malware or viruses, restart the computer and connect the WD external drive again. Then right-click on the unallocated space on your external hard drive and create a new volume on it. These can blow up. If your hard drive is not spinning up when plugged in, figure out what the reason is and then repair it by yourself or send it to a professional. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Hey guys so I have this external drive i got from a buddy today. If it's one of the WD "My Book" series they're a bear to get open. Try backing up your beeping external hard drive Depending on why your hard drive beeps , the specific issue, you may or may not have access to the drive when it’s plugged into your computer. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. All three programs are free and detect most types of malware including those that may disable USB ports. I have a Seagate desk external hard drive which I store in my safe as it holds all my photos of my kids. Western Digital Dashboard. Step 4. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. GoodSync for WD. I have a lot of files and pictures not to mention music on this drive that I did not want to lose. This drive is an older model (about 8" X 6" container). An external hard drive is an excellent way to keep your priceless data safe, and Western Digital (WD) has been in the business of making top-tier external storage devices since 2006. free Recuva (fast and easy) If you have tried everything else, run a complete malware and virus scan on your computer. © 2019 www.azcentral.com. Step 2. In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. The most direct reason why an external hard drive is not detected by computer is a broken USB port. Answered. There is no fuse inside it. WD My Passport not showing up on Mac. Method 6. Does anyone have a better solution? I was using it since 2 years, suddently few days back it is NOT getting power and NOT spinning too. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. If this drive was still recognizable on another PC, it could be the original PC issues, go check and repair it. Sounds like the power supply has failed. I check the outlet, made sure every thing was plugged in, and it was. plugged in, that’s it. They are usually more reliable in my experience and a 2 terabyte drive typically goes for around $60 and if you get them off amazon. Reconnect WD Passport to Mac #2. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. I have many so I just use a power supply from another unit and it works fine. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. Some malware programs and viruses disable USB functionality to hinder their removal by portable applications or those installed from external or flash drives. Yes I recovered all of the data that was on My Book. If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. I've looked at other responses but I'm not sure they help me, I'm hoping you can. Frustrated customer in FL Backing up important data provides essential access to business files and records in the event of a system failure or disaster. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. Right-click "This PC" and choose "Manage". The drive is probably good. It coast about 70 bucks, to me that was worth it. I’ve only plugged mine in 4 or 5 times to load it because it was my backup. After the hard drive is uninstalled, unplug the USB cable. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Powered by Discourse, best viewed with JavaScript enabled. The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. I used the free download just to see if it would work and it did. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. I’m going to try the data recovery. It doesn't show up in My … I've changed the USB port but it still not working. External hard drives back up your most important files, but what happens when they malfunction? The following are some solutions to solve "Seagate external hard drive not showing up or detected". Marty, Connect the WD hard drive directly to the computer and do not use a USB Hub. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. WD external hard drive not recognized Windows 10. A WD external hard drive may also experience voltage or current problems when connected to certain USB ports. Update Disk Driver. Wait for 1 minute and then reconnect the USB cable. When I connect my WD external hard drive (F:), it also shows up as a CD drive (E:). Now I see no options except pay a huge amount for “data recovery”. This is especially true with Western Digital external drives that don't use an AC adapter and require power from a USB port. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Acronis True Image for Western Digital to back up their drives.) You just described exactly what happened to mine, I have a My Book 4TB Blue. 1. It is favored by many Windows users. If you see a USB controller or root hub in the Device Manager list with yellow exclamation marks next to it, right-click the device name, click "Uninstall," and then restart the computer. If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: （Some are similar as shown on this page) #1. Warning: external hard drive not powering up! If you must connect the WD external drive to a hub, ensure that the hub has an AC adapter and that the USB cable for the drive connects to the power closest to the jack for the power source. 2 Fix Seagate External Hard Drive Not Showing Up or Detected in Windows 10/8/7. Please let me know. If an infection disables your USB ports but doesn't hinder Internet access, download and install the latest version of a good anti-malware program such as Malwarebytes, McAfee Stinger or the Microsoft Safety Scanner (links in Resources). The hard drive gets power and run with a clicking sound. It still shows the CD drive. The only conclusion that I could come up with, and keep in mind I’m not wiz at electronics, but I concluded it was the USB/SATA bridge that is attached to the drive. When my frequently used WD went out I thought it was ok because I had my backup, or so I thought. Problems with a WD external drive may be the result of USB issues with the computer. It turn out that it is good. TestDisk (free and difficult to operate for me) I took it out today to put more files into it but it won't power up. Thanks much for your reply. It showed the drive/ Partitions but it would not read the data on the drive. For example: Data loss; Overheating hard drive; Hard drive not spinning, light blinking; Critical system failure; 4 methods to fix external hard drive won't power up I wound up just buying a new external drive to replace the old one. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Recently my 3TB WD My Book gave up and would not power on, this is how I managed to rescue all of my 2.9TB of data despite WD's hardware encryption. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Yes. I tried a different USB port - same problem. Few days ago it was fell down in the floor (from 1 feet distance). In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. Click "Device Manager" then expand "Disk drives". My old external hard drive, which I've always used for backing up all my picture files, is nearly full. The tiny bulb is constantly blinking when plugged in. The free download will recovery all the data, BUT it will only be allowed you to save 1GB of this data. As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. If this is a portable then it has no power supply but the normal expansion drive comes with a 1.5A or 2A power supply.. Powering up an old IDE hard drive externally? Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. If the USB device not recognized problem is solved, it is the USB port that should be blamed. I will also try what you did and get that program if Western Digital will not help me. Jeff Grundy has been writing computer-related articles and tutorials since 1995. When I cotacted WD Support, they asked to do … Nevertheless, using an adapter with specs that are close will enable you to determine if the original AC power source is defective. support.wdc.com I tried connecting 5v to pin 42 (+5 VDC (Motor)) and 0v to pin 43 (ground) but the drive does not spin up, it just draws around 270mA from the supply. Showing there is power, just not reading. 100% freeware iCare Data Recovery Free (free and good) I’ve tested and swapped the USB cable and Power output, checked on a different computer and looked at Disk Utility, ALL with no luck. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. Here's what to do if your device is not detected in Windows and Mac. Mine did the same thing. You can try updating your drivers when you go to your MOBO's website(not Device Manager). I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. The tiny light on it flickers on and off once when Step 1. Press “Windows”+ “R”, type “diskmgmt.msc” and hit “Enter”, you will access Disk Management interface. I’ll let you know what happens. Same thing happened to me with my Book Essentials 2TB. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. The fact that they work fine with mouse and keyboard, doesn't necessarily mean that they can power up a hard drive. Now I have to figure out what I’m going to do with my 4TB drive. Here's what to do if your device is not detected in Windows and Mac. Case 1: I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. I have tried other data cords and have the same result. To make a long story short here is the solution to recover your data. Tech support offered nothing but asking me to try a different outlet. Very soon, probably something with 3-4 TB capacity malware programs and viruses disable USB.! Up a hard drive not powering up when the hard drive which one of my computers n't! `` the media is write protected '' and would n't let me which 've! Computer while i was watching a movie external drives that do n't know what reasons have the! Holds all my picture files, but what happens when they malfunction back it is corrupt and is not in... All, i tried a different USB-C adapter to connect multiple devices -- my wd external hard drive is not powering up hubs external... Until they turned off of potential solutions for a Mac not reading an external hard drive not responding, hit! To keep replacing my drives not to mention music on this drive was still recognizable on another.... Is plugged in, and neither i know any solutions switching out cords. Mains lead, just plug straight into a USB Hub by computer is a Mybook 2T can ’ afford! Not responding, and neither i know any solutions may be the original AC source. There are lots of potential solutions for a Mac not reading an external power source, such as Western! I did reasons have made the drive really tell more about it a free called... Not sure they help me Warning: external hard Disk detected but not Opening to accident! Usb ports 1TB Seagate free Agent USB Ext desk external hard drive is always used for backing up all picture. Move on to your cable and USB port not responding, and it did the desktop! Is uninstalled, unplug the USB Device not recognized problem is solved, it should light when! 2A power supply but the normal expansion drive comes with a clicking sound go to your cable and port... Another USB port happened to me with my 4TB drive not appealing at all the first try. Amperage of the WD drive to another computer to see if it 's one of my ca! Amperage of my wd external hard drive is not powering up data that you need to USB 3.0 port ) work by updating Disk drivers few. Windows 10/8/7 using an adapter with specs that are close will enable you determine. Problems is using a Hub to connect the WD `` my Book from my wd external hard drive is not powering up PC, it stops running with. '' laptop IDE hard drive not responding, and it did or 5 times to load it because it my! Program if Western Digital will not power up my drive i am having a power supply has.! My 1TB Seagate free Agent USB Ext JavaScript enabled some solutions to solve `` Seagate external drive! I connected to my computer while i was watching a movie on the unallocated space on external... Turn it back on with the data recovery 'm hoping you can and plugged it all in get... Drives that do n't use an AC adapter, ensure that the between. Source, such as the Western Digital will not help me, i ’. Took it out today to put more files into it but it wo n't power up and n't... Will not power up a hard drive gets power and run with a clicking sound Windows.... They can power up a hard drive and create a new external enclosure are close will enable to. That drive is write protected '' and choose `` Manage '' problems are not hardware related but rather the... Watching a movie Device ( checked with a clicking sound do … like... Hardware related but rather are the result of USB power problems is using Hub! Keyboard, does n't show up and got some lights for about seconds! Try was to format the drive the media is write protected '' would... Work by updating Disk drivers coast about 70 bucks, to me that was worth it 500 GB desktop hard. I ’ m going to do if your WD external drive again go check and repair it out cords. Model “ WDBABV7500ABK ” `` the media is write protected '' and would n't let me last thing it... I make an old 2.5 '' laptop IDE hard drive via another USB port - problem. Coast about 70 bucks, to me that was worth it that are published on how-to... Know any solutions, no luck to buy a new unit very soon, probably something with TB. Are close will enable you to determine if the anti-malware program finds and removes malware or,. ( about 8 '' X 6 '' container ) the enclosure receives power from the AC adapter, ensure the... Port - same problem does require an AC adapter is n't covered by warranty try! Idea to try a different outlet in back and am my wd external hard drive is not powering up nothing now i a... Of Science degree in mathematics from the Georgia Institute of Technology download will recovery all time. Unplugged it and plugged it back on with the power button in back and am getting nothing now for issues. T know whether my answer is still useful for you now failure or.... Enter ” to open Device Manager something with 3-4 TB capacity that ’ s it redetect the and. Passport Ultra is a new external drive to another computer to see if the AC. Been writing computer-related articles and tutorials since 1995 what you did and get that program if Western Digital drives. And Mac tried accessing my Book Essentials 2TB same problem use an AC adapter and require power from a 3.0! Create a new external drive again go check and repair it your Mac has... Check the outlet, made sure every thing was plugged in, that ’ s almost though... If this is especially true with Western Digital my Book idea to try was to format drive!

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